The complete list of our ingredients can be found on the packaging of our products. You will also find the details of the formulas on each product page. For more information, do not hesitate to write us an e-mail at [email protected]
We do not provide samples directly to consumers – however, you can get samples of our products through one of our partners. Click Here to find a partner near you!
Once your payment is confirmed, your order is shipped:
Remember to check your “spam” folder: some emails may have crept in.
We provide delivery in France, Europe, DOM-TOM and Worldwide.
Please see the “Shipping and Returns” page or click here.
Here are the steps we recommend you get started with:
If after these steps you have not heard from your package, please do not hesitate to contact our customer service at [email protected].
In most cases, a package is returned to the sender when:
We invite you to contact our customer service at [email protected] so that we can understand what happened and find a solution.
The website www.ingredientsecret.com is completely secure and ensures total confidentiality of information transmitted by the customer.
Bank transactions benefit from the 3D Secure payment tool, which authenticates the cardholder and protects against fraudulent use.
The online store www.ingredientsecret.com does not allow payments in several installments. The prices indicated are in Euros including all taxes (all taxes included) and take into account the applicable VAT at the time of the order.
They do not include delivery charges, which will be communicated to you when you order. We reserve the right to modify our prices at any time, the products are invoiced on the basis of the prices in force at the time of the validation of the order.
The accepted bank cards are: CB, Visa, Mastercard, American Express.
Yes, you have 14 days after receipt of your order to send us back the product (s) you do not wish to keep.
You are responsible for the return costs.
These products must be intact, complete, unopened and in their original packaging in good condition, with the instructions. Do not hesitate to contact our Customer Service to facilitate your process.
It is possible to return your items within 14 days of your delivery.
To make your return:
However, in the event that the products are collected at a later date, we will defer the reimbursement until the date of collection of the products or until you have provided proof of shipment of the products. Do not hesitate to contact our Customer Service to facilitate your process.
Your package will be returned by the same carrier as the one you selected for your shipment.
For example, if you have chosen delivery by Mondial Relay, you can drop off your package at an approved relay point. You are responsible for the return costs.
Regardless of the carrier in charge of the return, remember to keep your proof of deposit: it will allow you to be reimbursed even if an incident occurs with your returned package.
Orders made on our e-shop cannot be returned or exchanged in our points of sale.
Following the exercise of your right of withdrawal (which must take place within 14 days of your delivery), we will refund the products within 14 days of your decision to withdraw.
However, in the event that the products are collected at a later date, we will defer the reimbursement until the date of collection of the products or until you have provided proof of shipment of the products.
The refund will be made by the same means of payment as the one you chose when making your purchase. In the event of a valid withdrawal, we will refund all payments received from you with the exception of delivery charges. You are responsible for the return costs.
Do not hesitate to contact our Customer Service to facilitate your process.
We distribute our products in pharmacies, drugstores, health food stores and aesthetic clinics. You can go to the “WHERE TO BUY” page to find our points of sale.
